Magma
Roben 3 |
86
Chapter 4 How to Get More Help
Frequently Asked Questions (FAQ)
You can visit the Magma Technical Support FAQ pages on the Internet at:
www.magma.com/support/
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is
available Monday through Friday, 8:00 AM to 5:00 PM PT.
When contacting MAGMA Technical Support make sure to include the following information:
1. Exact and correct Magma Serial #
2. Service Ticket or Case # (if you already submitted an online request)
3. Computer Type & Model: Operating System
4. Make & Model of PCI/PCIe cards: Application
5. Problem description
When submitting an online technical support request always provide a valid working e-mail address, phone number,
shipping address and proper contact name. Check your e-mail for an automated response containing the case # and
updates.
You can also visit our web site at: www.magma.com/support. For Video Tutorial visit youtube.com/magmaexpansion
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the
website. Simply complete the form with all required information. Please make sure that your problem description is
sufficiently detailed to help us understand your problem.
Shipping or Transporting of Expansion Unit with PCI / PCIe cards
Red Rocket, Pro Tools HDx cards or any full length PCIe cards in Roben-3T should be removed (or not to be
installed) prior to shipment to avoid or prevent possible damage. Note: Expansion board and PCIe / PCI cards that
arrive damaged in shipment will not be covered under warranty.
Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA)
number. Put this number and your return address on the shipping label when you return the item(s) for service.
Magma will return any product that is not accompanied by an RMA number. Please note that Magma WILL
NOT accept COD packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
MAGMA RETURNS DEPT.
RMA # ________
9918 Via Pasar
(94 paginas)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales